Satisfaction Guarantee
The Product ordered is guaranteed to be done according to Client’s instructions and delivered in a timely manner.
The Company does not and cannot guarantee that editing, proofreading, formatting services will be plagiarism free. Papers and other materials that are not written or made by the Company will not be scanned or reviewed for possible incidence of plagiarism. The Company shall not refund any amount in the event that a proofread/formatted paper or Product is considered to be plagiarized.
If the Customer needs to cancel an Order, it may be made at any time prior to the completion of the Order.
All refunds and cancellations should be communicated and expressed in writing by using the Order Messaging System or by e-mailing the Support Team. In the unlikely event that the Customer is not satisfied with the Product or receive the Product after the specified deadline, the Customer may request a partial or full refund. It is the sole discretion of the Company to approve or disapprove any request on an individual case to case basis.
In case of a refund request due to bad quality of the Product, the Customer must provide strong reasons, and examples to back up the claim for refund. Only after an extended list of violations is provided, will the request for refund be forwarded to the Quality Assurance Department for further investigation and refund request approval. Please note that the Company can also ask for additional materials or evidence to support the request. Quality Assurance Department reserves the right to decline refund inquiry if aforementioned information or documents are not provided when the request is made.
If the refund request is not received within seventy-two (72) hours after Order completion it is to be assumed that the Customer is satisfied with the Product and the Customer will not be eligible for any refunded amount.
In case a full refund is issued or Order becomes unpaid in circumstances where the service rendered has already been delivered, the Company retains full authorship for the Product completed and reserves the right to use, resell, distribute and share it to other third parties. The Customer is then not eligible to use the Product for whatever purpose.
No refund can be issued to the Customer if the Customer cancels the order that is in “Done” status.
No refund can be issued to the Customer if the Customer did not request for refund within seventy-two (72) hours after Order completion, since it is to be assumed that the Customer is satisfied with the Product.
No refund can be issued to the Customer if the Customer is dissatisfied with Order quality but did not provide a detailed list of violations. The quality complaint is considered as invalid without reasonable and detailed proof and should the Customer fail to provide such proof, the Company cannot investigate Customer’s complaint.
No refund can be issued to the Customer if the Order is late because the Customer did not provide the information required or materials on time or Support Team could not reach the Customer via contacts provided, then the Customer cannot claim a refund based on lateness.
If the Order is late but the Customer has downloaded the Order and subsequently requested for refund on lateness after the paper has been downloaded. The difference in price will be given as store credit to the Customer upon request.
Store Credits accepted by the Customer as a compensation for any occurred inconveniences are non-refundable. If unused in 365 calendar days from the day of accrual, Store Credits issued will be debited from the Customer’s respective account and no longer be available for use.
Short Message Service (SMS) Alerts allow the Customers to receive alerts on their mobile phones in the form of a SMS text message. By placing an Order, the Customer agrees to receive mobile phone alerts and updates from the Company. The Company also reserves the right to alter or modify any SMS Alerts at any time without further notice to the Customer which may include special offers and discounts. The Company will not be responsible for any additional charges for the Company SMS Alerts that may be charged against the Customer by the mobile service provider.
